Complaints

The Association respects the rights of children, individuals, and families to be heard, informed, and involved in decision making in matters affecting them. In keeping with this, all consumers of Association services and, in the case of minors, their parents / guardians have the right to grieve or complain about any Association decisions or actions which directly impact them.

Consumers of service should be informed of the Association’s complaints procedures during their orientation to services. Allegations of misconduct, poor practice, or violation of client rights by Association personnel are to be reported to the program supervisor without delay. Complaints of physical or sexual abuse of children are to be reported to MCFD and, where required, Licensing Authority and / or the Police. All other complaints are to be investigated by the Program Supervisor.